Frequently asked questions

Do we need to purchase tickets in advance?

We now offer the availability to pre-book your reservation and purchase your tickets online for a discounted price. In addition, we are open for general admission during our regular business hours and you are welcome to walk-in and purchase tickets when you arrive.
 

We have multiple group packages that reserve space on the course for your party! Please visit our Groups & Parties page for more information.

Is there a time limit on the course? 

Currently the "It & Zip It" combo ticket Includes one hour of play on the attractions. Add an additional hour of play for $10 per ticket!

Are waivers required to enter the course? 

There are no waivers required to participate on any of our courses for any age. 

What clothing is recommended?

We recommend sneakers and comfortable clothing that you can move around in. Flip flops and heeled shoes are not permitted on any course. Skirts are permitted, but the harness must be worn over the skirt and visible at all times. 

What can we do with our personal belongings?

Every participants pockets must be empty while on the course, this includes phones, keys, and wallets. Complimentary lockers are available on-site.

Is there a weight limit to participate on the course?

The weight limit for IT, ZIP IT, and CLIMB IT is 300lbs. The weight limit for the JUMP IT exit is 285lbs. 

Can we bring our own food and drinks?

Guests are allowed to bring their own cake or cupcakes, but no other outside food or beverage is allowed. Blaze Pizza and Scoop IT are conveniently located in the same room as our attraction. 

Can we bring Go Pros?

Go Pros may be worn with a chest strap. Head mounts are not permitted. 

Can I reserve a time for my group to get onto the course?

Yes you may! We now offer the availability to pre-book your reservation and purchase your tickets online for a discounted price. for groups of 10 or less. In addition, we are open for general admission during our regular business hours and you are welcome to walk-in and purchase tickets when you arrive.

 

Reservations may be made for groups of 10 or more participants with a minimum of 2-weeks notice. A 25% deposit will be required to secure the date and time that you choose. 

VISIT

IT

HOURS

Monday - Thursday: 10 AM to 6 PM

Friday & Saturday: 10 AM to 8 PM

Sunday: 11 AM to 6 PM

CONTACT

IT

Tel. 203-812-9981

40 Sargent Drive,

New Haven, CT 06511

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