Frequently asked questions

Do we need to purchase tickets in advance?

We are open for general admission during our regular business hours.

We have multiple group packages that reserve space on the course for your party! Please visit our Groups & Parties page for more information.

Is there a time limit on the course? 


When purchasing an Ultimate IT Combo ticket, guests receive unlimited access to all attractions for up to four hours! During this time, guests are free to exit the course, use the bathroom, have a snack, and then return and use the attractions. Wristbands must be worn during entire visit to receive unlimited access. Guests may not leave the facility and return at a later time; the ticket can only be used for up to four hours consecutively.



There is no time limit on the course, participants are free to explore and zip line as much as they would like. Once they exit the course, via stairs or a JUMP IT exit the ticket is completed and participants are not permitted back onto the course without purchasing another ticket. 

During very high volume days (Passover, Spring Break, Christmas Break) we may implement a time limit on the course when necessary in order to accommodate all participants visiting. 

Are waivers required to enter the course? 

There are no waivers required to participate on any of our courses for any age. 

What clothing is recommended?

We recommend sneakers and comfortable clothing that you can move around in. Flip flops and heeled shoes are not permitted on any course. Skirts are permitted, but the harness must be worn over the skirt and visible at all times. 

What can we do with our personal belongings?

Every participants pockets must be empty while on the course, this includes phones, keys, and wallets. Complimentary lockers are available on-site.

Is there a weight limit to participate on the course?

The weight limit for IT, ZIP IT, and CLIMB IT is 300lbs. The weight limit for the JUMP IT exit is 285lbs. 

Can we bring our own food and drinks?

Guests are allowed to bring their own cake or cupcakes, but no other outside food or beverage is allowed. Blaze Pizza and Scoop IT are conveniently located in the same room as our attraction. 

Can we bring Go Pros?

Go Pros may be worn with a chest strap. Head mounts are not permitted. 

Can I reserve a time for my group to get onto the course?

Reservations may be made for groups of 10 or more participants with a minimum of 2-weeks notice. A 25% deposit will be required to secure the date and time that you choose. 




Monday - Thursday: 10 AM to 6 PM

Friday & Saturday: 10 AM to 8 PM

Sunday: 11 AM to 6 PM



Tel. 203-812-9981

40 Sargent Drive,

New Haven, CT 06511

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